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Q&A

Q: What benefits can I expect from using the Fluff Sheet Mask?

A: The Fluff Sheet Mask is infused with nourishing essences that hydrate and brighten your skin. Regular use can result in a healthier, more radiant complexion. Additionally, our two types of serum allow you to target the specific needs of your skin. The mask is designed to be effortless to use and adds a delightful touch of enjoyment to your skincare regimen.

Q: Can I skip using the serum?

A: Yes, you can. Our serum is included in the set to target more deeply your specific skin concerns. If you feel your skin is too overwhelmed, you can skip the serum application. However, if you were to apply the serum, we highly recommend applying the serum before putting on the sheet mask for the best absorption of both the serum and the essence from the mask.

Q: I see USPS has created my label but my order of the Fluff Sheet Mask is still not here. What does that mean?

A: This means that your order has been processed and is ready for shipment. USPS has generated a shipping label, but the package has not yet been physically delivered to the post office. Please rest assured that it typically takes 7-10 days for the tracking status to update after the creation of the shipping label. We are actively working with our carrier to expedite this process. We sincerely appreciate your patience and support. If the tracking status does not change after 7-10 days, please contact our customer service for further assistance.

Q: My Fluff Sheet Mask seems to dry up quickly. What can I do?

Our Fluff Sheet Mask is specifically designed to give you control over the amount of essence you use. If you feel your skin is thirsty and in need of more hydration, there are a few things you can do to keep it moisturized and enhance the absorption of the nourishing essence. One option is to pour additional essence directly onto the mask while it's still in the cap. Another option is to apply the essence directly to your face. However, it's important to remember that more isn't always better. Unlike traditional sheet masks, Fluff is carefully formulated to deliver all the beneficial ingredients without leaving any sticky residue on your skin. We have optimized our sheet to ensure optimal delivery and effectiveness.

Q: Can I reuse my Fluff Sheet Mask if there's leftover essence?

A: While the essence is indeed beneficial, we do not recommend reusing the mask. For optimal hygiene and effectiveness, each mask is designed for a single-use. However, you can use leftover essence by applying it directly to your skin or other dry areas on your body.

Q: Can I use Fluff Sheet Mask in the morning?

A: Absolutely! Our ingredients are not light-sensitive like retinol, making the Fluff Sheet Mask perfect for morning use. Plus, Fluff won't leave your skin feeling sticky, so there's nothing to stop you from applying makeup or sunscreen afterward. It's a great way to kickstart your day with a boost of hydration and radiance.

Q: Do you have more questions about Fluff?

A: We understand that you may have more questions, or there might be something specific that you're curious about. Please feel free to send us a message or email us at any time. We are more than happy to assist you with all your inquiries about Fluff. We're here to make your experience with our products as enjoyable and beneficial as possible. Keep Fluffing!!!

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