Q1: What are your shipping rates within the US?

A1: Shipping is free for orders over $100. For orders less than $100, we charge a flat rate of $4.99.

Q2: How long will it take for my order to be delivered?

A2: Our standard shipping time for orders within the US is 7-10 business days.

Q3: How can I track my order?

A3: Once your order is shipped, you will receive an email with tracking information. You can also log into your account on our website to check the status of your order.

Q4: Do you offer express shipping?

Unfortunately, we currently do not offer express delivery services. All orders are shipped as standard shipping method via USPS.

Q5: What if my package gets lost?

A5: If your package is lost in transit, please reach out to our customer service team at customerservice@ddskinlab.com. We will work with the carrier to resolve the issue.

Q6: Can I change my shipping address after I've placed my order?

A6: We start processing orders immediately after they are placed. If you need to change your shipping address, please contact us as soon as possible. However, we cannot guarantee that we will be able to make the change.

Q7: Do you ship to PO Boxes or military addresses?

A7: No, we do not ship to PO Boxes and military addresses (APO/FPO).

Remember, if you have any other questions or concerns about shipping, don't hesitate to reach out to our customer service team who are always ready to help.

Returns:

All sales are considered final. We do accept returns or exchanges for defective products, items damaged in transit, or if you received the incorrect item. Please note that Fluff products purchased online are sold as-is.

To qualify for a refund or exchange, kindly reach out to us at customerservice@ddskinlab.com within 14 days of receiving your order. Please provide proof of purchase and include details regarding the issue. Our team strives to respond to all inquiries within 24 business hours.